TOP QUESTIONS

GENERAL
ELECTRONICS
MAINTENANCE & TECHNICAL
WARRANTY
OLDER MODELS NOT IN CURRENT PRODUCTION

Are standard Jay Turser models available with custom options?
No, standard models are only produced to catalogue specs and custom options are not presently available.

Can I buy an instrument from Jay Turser directly?
Jay Turser Guitars are available only through our authorized dealer network. For a complete list of our authorized Jay Turser dealers, please visit our DEALER LOCATOR.

Are any Jay Turser instruments available in left-hand versions?
Some models are produced in a left-handed configuration. Please contact a Jay Turser dealer for availability.

How can I get a catalogue?
Our website is a great (and environmentally friendly) way to view our current offerings. If you would like a printed copy of a catalogue, please write us at:

US Music Corp.
1000 Corporate Grove Dr.
Buffalo Grove, IL 60089

I didn't get an owners manual instrument. How can I get one?
Jay Turser does not currently offer specific owners manuals. Care and maintenance instructions can be found with your warranty card. More detailed directions on general care and maintenance can be found in most learning materials for instruments. Learning materials are available wherever instruments are sold.

Where can I get a case for my Jay Turser instrument?
Jay Turser only offers cases for select instruments currently in production. They are available via special order from your favourite Jay Turser dealer.

There are a great variety of 3rd party instrument case manufacturers. We recommend bringing your guitar to your favourite local music store for a proper case fitting. If dimension measurements are required, we recommend measuring the instrument. Jay Turser cannot provide specific dimension measurements on older instruments.

How can I date my Jay Turser instrument?
Jay Turser maintains limited production records. Jay Turser will only identify instruments via email, and with a clear digital photograph. Jay Turser models in the past did not feature serial numbers, and can not be dated.

How can I find out prices on new guitars?
For pricing, please contact your dealer or the international distributor for your country.

How can I find out the status of my order that was placed through an authorized Jay Turser Dealer?
Only your authorized Jay Turser dealer can provide you with the status of your order. Please contact your authorized dealer, as Jay Turser cannot advise the status of individual's instrument orders or shipments.

I live in the U.S. How can I find the nearest Jay Turser dealer?
To find the authorized retailer nearest you, please check our dealer locator.

I am an instrument dealer and would love to carry your product!
Send us an email at this link, and tell us about your store.

How can I get a Jay Turser Endorsement?
There are very specific requirements to be considered for endorsement. Email an electronic press kit to artistrelations@usmusiccorp.com.

ELECTRONICS

I get a buzzing/humming sound but it goes away when I touch the volume. Is this normal?
Yes. When you touch the strings or bridge on an electric guitar, your body acts as the ground and the circuit will be quieter.

What Are Duncan USM pick-ups?
Duncan USM Pickups are designed by Seymour Duncan's Santa Barbara-based engineers to US Music Corp's requirements and are only available on select guitars. Currently, Duncan USM pickups are available in two voices, the HB-103 and HB-102. The HB-103 is a high output hum bucker aimed at heavy rock, metal, thrash and punk players. It's an extremely aggressive pickup with powerful coil windings ceramic magnets, but it will maintain string-to-string clarity even under the punishing picking assault heavy music players subject their guitars to gig after gig.

MAINTENANCE & TECHNICAL

What is the best way to take care of my acoustic Jay Turser instrument?
Acoustic guitars are sensitive to humidity and temperature conditions. Excessive dryness, heat and cold will cause severe damage to an acoustic instrument

Excessive dryness will cause an instrument to shrink/contract and crack. For Jay Turser owners that reside in a dry climate, we recommend storing the instrument in a good quality hard shell case with a small guitar case humidifier. Guitar humidifiers are relatively inexpensive accessories, and can be purchased through any musical instrument shop that deals in acoustic instruments.

Your acoustic guitar is ideally stored in an environment with constant 45-55 % relative humidity, and 72-77 degrees Fahrenheit. Do not expose the instrument to a rapid temperature change, as this may cause the finish and wood to crack.

Do not hang or store your guitar by windows, under direct sunlight, or in your car.

Cracking and warping caused by dryness and excessive temperature exposure are not covered under warranty.

Can I send my guitar to Jay Turser for maintenance, repair, or upgrades?
No, the Jay Turser repair shop does not perform any aftermarket work. The Jay Turser repair shop only performs warranty repairs, (provided there is no factory authorized service center in your region)

Where can I get my Jay Turser instrument repaired?
If your Jay Turser requires a warranty repair, we recommend contacting the place of purchase (if your instrument was purchased locally). If your instrument is not under warranty, then we recommend contacting a local instrument repair shop.

How often should I change strings?
Jay Turser recommends changing strings every 3-4 months, to maintain the best tone and playability. Excessive playing may require more frequent string changing, in the event of breakage or oxidization.

Can I get a wiring diagram?
Most Jay Turser models use standardized wiring concepts. A great resource for wiring diagrams can be found at guitarelectronics.com.

Jay Turser has limited references for older models, and unfortunately cannot provide specific wiring diagrams for some older models.

How do I know if my neck needs adjustment?
Generally, if a neck is out of adjustment, string buzz will be more noticeable in either the center of the neck or near the first few frets & open chording area. There are many factors that can be the source of string buzz, but this is a good place to look first.

Truss rod adjustment is generally recommended to only be performed by a qualified repair technician. Minimal tweaking is key to adjusting an instruments neck. Breaking the truss rod, (applying too much force) and/or stripping the truss rod (using an improperly sized Allen wrench, and/or applying too much force) is not considered a manufacturers defect and is not covered under any warranty. Breaking and/or stripping your instruments truss rod will void the warranty.

I broke my neck. Can you fix it or sell me a new neck? Where do I get it fixed?
Jay Turser does not offer replacement necks at this time. If your neck has cracked due to a non-warranty issue (impact damage, or damage due to improper tuning and/or inappropriate storage of the instrument) we recommend finding a qualified repair technician in your area to fix the existing neck.

WARRANTY

What does my warranty cover?
The Jay Turser warranty covers against defects in manufacturing for 5 years to the original purchaser. Please note, that most imperfections or problems attributed to the manufacture of your instrument will generally occur or become apparent early on. If you detect or suspect any problems with your instrument, please contact either the dealer it was purchased from or us as soon as possible. If you are an international customer, please contact your dealer or the Jay Turser distributor for your country. For a list of our international distributors, see our DEALER LOCATOR.

Tuning machines, hardware and electronics are covered for a period of one year from the point of purchase. Jay Turser reserves the right to use or offer currently available replacement parts at the time of service request.

A proof of purchase is required for all Warranty service. Damage caused by dropping, scratching, smashing, stage diving, and damage due to improper storage or care of the instrument is not covered under warranty.

Jay Turser reserves the right to repair or replace the instrument, at our sole discretion. If you're specific model is no longer in production. Jay Turser will offer a currently available similar model as a replacement option.

Where can I obtain warranty service?
If your Jay Turser instrument was purchased locally and is under warranty, we recommend contacting the dealership it was purchased from. If your instrument cannot be repaired under warranty locally, contact us at this link.

A return authorization number is required for any repairs performed at Jay Turser. To obtain a return authorization number, please contact Jay Turser at this link.

I am a non-US resident and require instrument service or repair.
Please contact the Jay Turser distributor for your region for all warranty requests.

Instruments not purchased through the Jay Turser distributor network are not covered under warranty in your region.

OLDER MODELS NOT IN CURRENT PRODUCTION

What is my instrument, and what is it worth?
Jay Turser can only provide the current MSRP of new instruments currently in production. The current market value of an older instrument is subject to a variety of market conditions. We cannot estimate this type of value for an older instrument.

If you do not find your instrument here on our website, please email a few clear digital photographs of your instrument, along with the serial number to this link. Please allow 7 business days for instrument identification requests. Due to limited historical references, Jay Turser cannot guarantee an instrument identification request.

If your instrument does not have a serial number, the instrument can not be dated or identified.

How can I find out if you make a certain guitar anymore?
Only the guitars in our current catalogue and website are still in production.